General Manager

General Managers at Life Alive must be passion-driven leaders at heart. We celebrate individual perspectives and want each cafe to have a unique individual leading their team to success. We define success as growing a vibrant community of satisfied guests and team members, maintaining the highest food quality and physical space, and mastering the entrepreneurial spirit of running a business and cost balancing. Building a community with engaged, mission-driven team members is essential to Life Alive. With an eye for developing talent and uplifting diverse people, our ideal management candidate has experience driving large teams. Kind, honest, and direct communication, engagement with feedback, and a spirit of servant leadership are the foundation for General Managers. Maintaining a well-trained, motivated, and missioned-aligned team to cover the business demandsSizing up and developing emerging leaders to continue growing engagement in the businessHolding regular checking ins with team members and store leadership with clear and concise goals for behavior, operations, and cost balancingEveryday Life Alive produces an expansive menu from scratch. General Managers learn the full scope of prep and production to know what quality looks like - they are fully engaged in touching, tasting, and course correcting to ensure each meal we serve reflects Life Alive's celebration of whole food and vitality. Using temp and taste logs every shift to assure quality, freshness, and Life Alive standardsFull grasp of prep operations and use of Fabrication modelMaintaining a fully stocked kitchen and menu to protect guest experienceLife Alive's dining rooms are designed to evoke a beautiful guest experience, and it's open production lines are designed to execute exceptional volume with speed and integrity. Maintaining these spaces for our team, guests, and food safety is a core GM responsibility. Experience maintaining large dining rooms, prep and production kitchens, and storage areas is important. Keen eye for detailed cleaning and adherence to cleaning ritualsUpkeep of store deep cleans and improvement on process to ensure resultsRegular Cleanliness audits and training to keep spaces inviting, warm, and tidy It is essential that our General Managers master cost balancing to keep our business sustainable and thriving. We see profits as a byproduct of making the right choices proactively and consistently. Adherence to established systems and a mindset of ownership are keys to success. Use of sales forecasting (sales ledger), and purchasing (declining budget) tools to align costs with sales appropriatelyIntra day purchasing and labor management to maintain appropriate marginsResponsible for delivery on plan and PNL results for cafe level controllable expensesBuilding sales using PPC modelIf you have the will to learn and participate, the skills required of a GM, and the passion for community, food, and service our leader's require, we hope you will apply to Life Alive. Requisite Experience3 years of General Management experienceExperience leading a large team (>30 people)Experience using scheduling software & labor templatesExperience managing labor and food costs to planExperience with daily purchasing and declining budgetGuest service experience 3+ yearsHistory of growth in positionExperience in QSR or white tablecloth conceptsSkills and KnowledgeIndependently motivated Entrepreneurial spiritAbility to manage through ambiguityGrowth mindset orientatedAbility to read and manage P&LAbility to work 9+ hours on your feet multiple days a weekAbility to lift up to 50lbsCapable of running operations without supervisionCool and Calm Demeanor under pressureSolves problems and follows through until solvedDemonstrated experience at building community relationshipsAbility to communicate clearly and concisely, both orally and in writing Interpersonal & team building skills Knowledge of customer service techniquesOrganization and planning skillsStrong leadership skills, with the ability to coach and mentor others Ability to plan and prioritize workload Ability to handle confidential and sensitive information

Created: 2025-02-16