Trade Floor Support Engineer

Trade Floor Support EngineerThis is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business.Principal ResponsibilitiesPrevious experience working in financial industry (preferably hedge fund or large financial technology department); knowledge of how equities, commodities, futures, fx and fixed income products trade.5+ years of experience working in an enterprise level support teamMust demonstrate an ability and interest in having a hands-on approach to customer service.Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.Good team player with a strong willingness to participate and help others.Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgencyExtensive experience with CMDB, Change Management, Incident Management and Quality Metric development and operation.Deliver high-quality support to all end-users in a courteous professional mannerField incident phone calls and emails from end usersLeverage ServiceNow to manage incident and problem workflowsTroubleshoot basic network and telecommunications connectivity issuesSupport of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access toolsKnowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, printers and other applicationsVDI and Citrix knowledge and experienceStrong analytical and problem-solving skills are a must as well as the ability to work well independentlyAssist with trading floor addsmoveschangesTroubleshoot basic network and telecommunications connectivity issuesMaintain and build technical knowledge through continuous education with a focus on customer supportSupport projects that evolve as a result of firm-wide technical initiativesStrong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessaryQualificationsSkills RequiredMinimum of five years of progressive technical support experience in a financial institution requiredBachelor's degree strongly preferredAbility to direct activities of peers and others not reporting directly to the personKnowledge of Active Directory and Exchange desiredStrong understanding of market data - Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.Broad understanding of mobile technologyMust have excellent written and verbal communications skills as well as strong customer service experience.Process oriented individualMust demonstrate an ability and interest in having a hands-on approach to customer service.Availability for night and weekend shift work as well as light travel to branch officesExperience in supporting servers and data centers a plusMCPMCSECCNA or equivalent a plusThe estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual's experience level and the qualifications they bring to the role to formulate a competitive total compensation package.

Created: 2025-02-16