Parts & Service Department - Customer Service Rep

Job DescriptionJob DescriptionDescription:Join our team at Imperial, a leading manufacturer of top-quality USA-made commercial cooking equipment. Our innovative products grace the kitchens of renowned restaurants, hotels, and institutions worldwide. Founded in Los Angeles in 1957, Imperial started its journey by producing broilers and griddles for local steak houses. As a proud member of the Middleby Corporations family of food service brands, Imperial continues its legacy of commitment to excellence. Be a part of our team, dedicated to developing quality, high performance and durable kitchen equipment that sets industry standards. We are looking for a Parts & Service tech to join our service department and handle customer service interactions, reports, warranty and repair inquiries. Responsibilities include providing the highest level of customer service, developing and maintaining strong, positive relationships with customers and providing technical assistance on the phone to our customers. Key Responsibilities:Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.Answer phone calls, emails and in-person inquiries from customers regarding parts, service and related issues.Provide accurate information about parts, services, pricing and availability.Take and process customer orders for parts.Assist customers with troubleshooting and resolving issues.Follow up with customers to ensure satisfaction and address any outstanding concerns.Familiarize yourself with the company's product line, parts catalog and service procedures. Parts and Service Knowledge: Familiarize yourself with the company's product line, parts catalog, and service procedures Assist in identifying and locating parts needed by customers. Communicate with the service network and other personnel to ensure smooth operations. Requirements:Skills and Qualifications:Excellent customer service and communication skills.Ability to work independently and as part of a team.Strong problem-solving and analytical skills.Familiarity with parts and service procedures and terminology.Proficiency with computer systems and relevant software.High school diploma or equivalent required; some technical or vocational training may be beneficial. Requirements Be proficient with Microsoft Office and Excel Must be analytical, detail orientated and accurate Proper use of grammar and spelling Minimum 3 years in the service industry, preferably in a manufacturing environment Knowledge of appliance repair

Created: 2025-04-26