Lead Service Technician

Job DescriptionJob DescriptionBenefits:401(k)Company carCompetitive salaryOpportunity for advancementProfit sharingTraining & developmentBenefits/PerksCompetitive compensation based on experience and skillsetMedical, Vision, and Dental Insurance401KPaid HolidaysManufacturer Purchase ProgramsLaptop & PeripheralsQualificationsHigh school diploma or equivalent3-5 years of AV/Networking /Technology Integration ExperienceControl4 CertificationMotivated to learn new technologies and processesExhibits strong management and leadership skills; capable of leading and motivating othersCan pass a drug screen and background checkPossess a valid Florida drivers license and access to a reliable, insured motor vehicleAble to independently lift items up to 50 poundsCapable of sitting, standing, and kneeling for extended periods of timeSchedule/Expected Work Hours:We offer a flexible alternative workweek schedule of four 10-hour daysMay be required to work overtimeMonday-FridayJob SummaryWe seek a Lead Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Our Lead Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.ResponsibilitiesRead and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.Manage all aspects of support including end-user training, troubleshooting, and follow through on escalation of issues.Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings]Travels to various job sites; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicleIn addition to clients, interact with builders and other industry professionals.Communicate every day with the project manager about the progress of the project.Company OverviewDaisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients.Company Purpose/MissionOur Mission - To enhance the human experience through smart spaces.Our Vision - To be the most beloved brand in technology servicesCompany ValuesDelight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve. Accountability - We are responsible, transparent, and committed to delivering on our promises. Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.Additional Information:We are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Created: 2025-04-24