Customer Experience Specialist

Job DescriptionJob DescriptionWe are looking for a dedicated Customer Experience Specialist to join our team in Indian Wells, California. This long-term contract position is ideal for someone passionate about delivering top-notch service and skilled in cash handling, data entry, and customer support. If you have a background in retail, call centers, or teller services, we encourage you to apply and become a key part of our customer-focused organization.Responsibilities: Provide exceptional customer service by addressing inquiries and resolving issues through inbound calls. Accurately handle financial transactions, including cash handling, check cashing, and payment processing. Maintain precise records by performing data entry tasks and adhering to company policies. Collaborate with team members to ensure a seamless customer experience and resolve challenges effectively. Utilize CRM tools to manage customer information and track interactions efficiently. Offer guidance to customers regarding service benefits and product features. Stay organized in a fast-paced environment, managing multiple tasks without compromising quality. Uphold compliance standards by following established procedures and regulations. Contribute to team goals by demonstrating a proactive and solutions-oriented approach. Continuously enhance knowledge of company products, services, and systems to better assist customers. Proven experience in cash handling, such as roles in banking, retail, or check cashing services. Strong background in delivering outstanding customer service in retail or call center settings. Proficiency in data entry with exceptional attention to detail and accuracy. Familiarity with CRM systems and the ability to navigate multiple software platforms. Excellent communication skills, including active listening and problem-solving abilities. Ability to work effectively in high-pressure environments while meeting deadlines. Demonstrated teamwork and independent problem-solving capabilities. Prior experience in high-volume retail or customer-focused roles is highly desirable.

Created: 2025-04-24