Technical Support Agent

Job DescriptionJob DescriptionLooking for someone whos had an IT internship and has an A+ Certification.Pay- 18/hourFULLY REMOTE.6+ month long contractLook for someone who has level 1 technical service desk experience and eager to gain more IT experience and has good communication and a good personalityPREFERENCE EAST COAST-EAST COAST HOURSworking to upgrade all of the point of sale (POS) systems in their 1,000+ store across the country. To do this they need to go into all of the stores and take out the old POS hardware and replace it with new hardware (computers, touchscreens, registers, receipt printers, etc). Once the new hardware is installed, this resource will be tasked with remoting into the devices to install, update, and configure the new software. They will be working with the onsite, hardware technician to ensure that everything is set up and the device is working properly. Top Skills/' Details- 1+ years of remote support experience- Experience navigating Windows 10 and with Win 10 file structure- Understanding of how to run command prompts- Basic A+ troubleshooting knowledge- POS experienceo POS Support experience is a pluso Physically handling POS systems in a retail or customer service environment is a plus EVPThis is a tight knit group, very team oriented. This is a great opportunity for someone to get trained and learn. is a great opportunity for someone to grow from within. Plenty of story/'s of people that have moved from lower level positions to management and leadership roles as well as different departments across the IT department.- Family oriented- Care about associates and when you go FTE they promote and hire within

Created: 2025-04-15