HVAC Dispatcher | Sacramento, CA

Job DescriptionJob DescriptionDispatcher | HVAC knowledge required Location: Sacramento, CA Employment Type: Direct Hire - Hours: 7:30-4:30pm Compensation: $25-29 per hour Job Posting: Service DispatcherResponsibilities: Respond promptly to phone and email service requests, providing customers with response dates and times. Gather necessary information, including contact details, building access, jobsite address, and service needs. Create and schedule work orders, assigning technicians. Send new customer information sheets and submit completed forms to the Service Coordinator. For warranty calls, confirm with the project manager and open pass-through work orders if approved. Assist with preventive maintenance scheduling. Check in with technicians regularly to ensure task completion. Manage the Dispatch Board, tracking technician locations and tasks. Plan and manage a three-day schedule for technicians. Review and process technician Field Quotes, emailing them to customers.o Submit quotes over $5,000 to the Service Coordinator. Process open work orders daily for accurate costs and invoicing. Create purchase orders in Viewpoint for equipment and materials and notify technicians of arrivals. Review technician timecards weekly and submit them for payroll processing. Process service expense reports and submit for approval. Resolve invoice or purchase order issues as assigned. Maintain professional communication within and outside the company. Follow up with customers to ensure satisfaction. Provide backup support to other dispatchers. Assist with special projects assigned by the service coordinator or manager. Report unresolved customer complaints. Maintain a daily to-do list and a clean workspace. Rotate the On-Call Phone weekly.Knowledge, Skills, & Abilities: Proficiency with:o Microsoft Office (Excel, Word, Outlook, Project)o Bluebeam and Adobe Acrobato Vista Viewpointo File-sharing programs Strong verbal and written communication skills. Ability to present information and respond to questions from managers, clients, and customers. Collaborate on operational improvements.Education & Experience: High School diploma or GED required. 2-3 years of experience in service dispatch or related roles. Experience with Viewpoint Service Management software is a plus. Pay Details: $25.00 to $29.00 per hourSearch managed by: Brandie Bowen Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Created: 2025-04-15