Job File Coordinator / Admin

Job DescriptionJob DescriptionSummaryPerform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.Primary Roles and ResponsibilitiesCall Intake & DispatchReceive and enter lead calls and job referrals (FNOL)Perform excellent customer serviceDispatch & Track Lead calls Perform general administrationJob File CoordinationMonitor job file statusMonitor job file audit statusMaintain job file WIPsMonitor and ensure client requirements are followedJob File DocumentationReview and validate initial field documentationCreate preliminary estimatePerform daily job file coordinationPerform job file backupJob File Communication and ReportingMaintain internal communicationsMaintain external communicationsPrepare job file reportsJob File Communication and ReportingComplete and review job file documentation for final upload and the audit process Complete job file audit processPerform job close-outNecessary Experience and Skill SetA minimum two years of business experienceWorking knowledge of current business software technologiesSuperb customer service, administrative and verbal and written communication skillsExperience in the commercial cleaning and restoration or insurance industry is desiredExperience in writing estimates and the job file process

Created: 2025-04-14