Banquet Captain

Job DescriptionJob DescriptionDescription:ESSENTIAL JOB FUNCTIONS:Attend weekly BEO Meetings.Lead and supervise banquet staff during events to ensure seamless service and guest satisfaction.Coordinate with event planners, Sales Manager and the Food & Beverage Director to ensure accurate and timely event setup.Coordinate with Executive Chef and Banquet Sous Chef to ensure timely service.Conduct pre-event meetings to communicate event details and expectations to staff.Oversee table settings, buffet setups, and other banquet arrangements according to event specifications.Ensure staff adhere to quality and safety standards throughout service.Address guest concerns promptly and professionally.Monitor inventory levels of banquet supplies and equipment, and report needs to management.Maintain a clean, organized, and efficient work environment.Provide training and support to new banquet team members as needed.Maintain detailed knowledge of all menu items as noted by chef.Anticipate guest needs, respond efficiently and appropriately to guest requests, and provide exceptional service at all times.Provide service to guests in a timely, professional and friendly manner.Monitor and control guest alcohol consumption.Adhere to beverage recipe definitions, portions, sizes and presentation at all times.Adhere to all food safety and liquor laws.Knowledge of proper radio etiquette. Carry a radio at all times.Ensure inventory is secure, appropriately stocked, and handled property.Observe proper cleaning procedures and maintain an impeccably clean and orderly service area.Ensure proper set-up and maintenance of all service stations and tables.Ensure all silverware, glasses and plates are polished and set according to standards.Assist with clearing tables as needed.Communicate with co-workers and manager to ensure efficient customer serviceBe knowledgeable of Granby Ranch operations, events and other information about local attractions guests may inquire about.Adhere to all safety requirements at all times.Assist with dining room cleaning and sanitization including tables, chairs, floors, bar.Act as a positive, professional role model, adhering to the companys hospitality standards.Maintain an exceptional level of guest service in all interaction with guests, fellow employees, and management.Assist and support other departments for races, events and operations on high volume days.Other duties as assigned.Requirements:SKILLS, KNOWLEDGE, AND ABILITIES:Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Anticipating guests needs.Speak, read, write in English fluently.Computer proficient, including knowledge of CRM software, ie. TripleSeat, EDUCATION, EXPERIENCE, AND CERTIFICATIONS: Must be at least 21 years old and have an up-to-date T.I.P.S. (or equivalent) Certification High School diploma or equivalent preferred Previous banquet or event management experience preferred Strong leadership and communication skills Must have a valid drivers license PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Must be able to lift up to 50lbs. Outdoor tent service may be required Ability to work in a fast-paced environment and manage multiple events simultaneously. Detail-oriented with a focus on quality service. Flexible schedule, including evenings, late-nights, early mornings, weekends, and holidays. Ability to stand for extended periods and lift up to 50 pounds. Able to work 12-14 hours consecutively

Created: 2025-04-12