Visitor Services Representative I

Job DescriptionJob DescriptionAbout Mass AudubonMass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at . About This PositionVisitor Services Representatives perform the day-to-day duties of greeting our visitors to Long Pasture and ensuring an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. This includes providing excellent customer service while greeting and registering visitors in person, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership and processing membership sales, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.Application InstructionsPlease submit a resume and cover letter with your ADP application.ResponsibilitiesGreet and provide information to members, visitors, and guests regarding our sanctuary, the Discovery Center, access to beach, trails, programs, and Mass Audubon in general; staff will greet visitors outdoors at our Welcome Kiosk at the parking area, and indoors in the Discovery CenterUse a cash register and credit card machine for membership sales and collection of admissions feesMonitor parking capacity, and re-direct cars when parking area is fullAssist with monitoring Long Pastures beach area and other high traffic areas, including walking the beach periodically and picking up litter as neededAnswer phone calls and provide information, guidance and directionsUnderstand and promote membership opportunitiesAssist with opening and closing procedures including setting up Welcome Kiosk, monitoring supply of trail maps, membership forms, and other supplies, and end-of-day register sales tallyingWork with property staff to monitor trail conditionsAttend meetings and trainings when requestedAssist in cleaning and sanitationOccasionally assist during peak periods such as holiday weekends or special eventsQualificationsAt Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they dont believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:Must HavesAt least 18 years of ageExcellent people skills and enthusiasm for a team working environmentOffice skills including computer, copier, scanning, and phone systemExperience with varied computer software programs (Office 365, Outlook, Word, Excel).Demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessaryAbility to relate to a diverse range of people and exercise cultural competence and inclusion.Nice to HavesAssociates degree or equivalent experience a plusCustomer service/visitor service experienceInterest in conservation and the natural history of Cape Cod very helpfulCompensation, Benefits and PerksThis positions pay range is $17.96-$20.20/hour; actual salary will reflect level of experience and qualifications relative to position requirements. This is not a benefits eligible position.Work ScheduleThis position starts on June 10, 2025 and ends on September 13, 2025. Hours are 8:45am-3:15pm, 2-4 days per week. Schedule will include weekends and holiday coverage.Other RequirementsEmployees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.Mass Audubons Commitment to Diversity, Equity, Inclusion, & JusticeMass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.Mass Audubons mission is to protect the nature of Massachusetts for people and for wildlife by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.Equal Employment Opportunity StatementMass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Created: 2025-04-19