Customer Service Specialist

Job DescriptionJob DescriptionJob Title: Customer Service SpecialistThis is an onsite position at our Alpine Branch.Summary: At TransPecos Banks, we are committed to operating with the highest standards of honesty and integrity. As a Customer Service Specialist, you will be responsible for accurately and efficiently processing and recording routine transactions for bank customers. We provide our customers with excellent customer service, greeting them by name, meeting their needs, and following up to be sure they were satisfied. Our employees help set us apart by providing friendly, high-quality assistance with a focus on our Vision, Values, Culture, and Standards that support the TPB Way of operating.Wage Type: HourlyEssential Duties & Responsibilities:check cashingdepositswithdrawalsloan paymentsmoney transfersissuing cashier's checks and money ordersprocessing of other types of customer requests counting and sorting cashopening and closing the branchparticipation in community activities and bank appointed meetingsfollowing bank policies and procedures, and regulatory requirementsmaintaining customer confidentialityany other duties as assignedOrganizational Structure:Reports to: Team Lead Branch ManagerQualifications:Required Knowledge/Skills:at least 18 years of agehigh school diploma or equivalentclerical, administrative, cash handling, sales, or customer service experienceknowledge of customer service principles basic computer skillsexperience with Microsoft Office and/or OutlookTalents:strong numerical abilityexcellent listening and communication skillscustomer service orientedOther:corrected visionmust be able to lift to 20 pounds.reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsflexible schedule to include mornings, afternoons, evenings, and weekendsTransPecos Banks will not accept unsolicited resumes from any source other than the candidate. We will consider any candidate for whom an Agency submits an unsolicited resume, to have been referred to us by the Agency free of any charges or fees, other than those agencies we engage on a specific search. TransPecos Banks will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Created: 2025-04-19