Service Writer

Job DescriptionJob DescriptionHard work, determination and customer satisfaction are why Reynolds' Subaru has been on Hamburg Cove for over 160 years. The Reynolds' family has been helping customers fulfill their transportation needs. We started with hand built horse drawn carriages back in 1859 and now 6 generations later, we are a new Subaru dealer and specialize in Subarus, but also sell and service all makes and models of preowned vehicles. Benefits401(k) and profit sharingMedical,Dental and VisionPaid VacationPaid Sick TimePaid TrainingShort Term Disability and Life Insurance ResponsibilitiesMeet with customers and determine their need for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company's standards for ethical practices, professional image, orderliness,customer service and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyincrease profitability and maximizing sales & executing retail promotionsOversee technicians working on customers' vehicles, including their time management/efficiency,parts ordering, job completion timeOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateCalling and working with service contract providers to get claims processed RequirementsHigh school diploma or equivalentValid driver's license & clean driving recordAccredited training in service advisor skills, customer satisfaction and quality controlAutomotive service advisor experienceAbility to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race,color,religion,age,sex,national origin ,disability status,genetics,protected veteran status,sexual orientation,gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2025-04-07