Guest Services Associate - Hotel Weyanoke

Job DescriptionJob DescriptionTaylor Hospitality is currently looking for a Part-Time Guest Services Associate. Taylor Hospitality is an Exceptional Company built by Exceptional Team Members. The Guest Services Associate's primary responsibility is to provide exceptional service to guests, ensuring their needs are met with respect, cheerfulness, and politeness. The Associate is the face of the operation, the first impression of the Hotel Weyanoke. To excel in this position, a positive attitude and a commitment to delivering outstanding guest experiences are essential. Previous experience in a fast-paced environment involving guest service is highly desirable. Join our team and showcase your dedication to providing unparalleled hospitality!Compensation: Starting at $13.00 per hour Essential Job Functions:Must have a Positive Personality, we work together and want to enjoy our time togetherAnswer the phone calls that come through to the HotelGreet and welcome all guests in a professional and hospitable mannerInteract with guests in a respectful, cheerful, and polite manner to effectively service the guests needsRegister guests and assign them a guest roomVerify customers' credit, and establish how the customer will pay for their billKeep records of room availability and guests' accounts using the specified POSWorking knowledge of all rates, packages, and booking restrictionsReview the reservation transaction reports dailyCompute bills and collect payments from guestsIssue room keys and help guests get all of their luggage to their roomsHave full knowledge of all parking options and charges, always offering luggage assistanceReview accounts and charges with guests during the checkout processContact housekeeping or maintenance staff when guests report problemsAdvise housekeeping staff when rooms have been vacated and are ready for cleaningKeep in contact with housekeeping to keep accurate records of room statusProfessionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding to complaintsReceive and expedite all guest messages, faxes, packages and mail receivedVerify and update room ratesMake and confirm reservations over the phone and those submitted onlineAnswer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directionsRecord guest comments or complaints, referring customers to managers as necessaryProvide information to guests about hotel policies, services and amenities.Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).Sell rooms to walk-in customers.Clean the front desk area, and maintain daily logs.Balance shift work and cash drawers.Any other duties assigned by Supervisor.Qualifications: Exceptional customer service skillsHigh school diploma/GED or equivalentOrganizational skills and attention to detail is a mustAbility to stand for long periods of time Additional Information:Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.About the Company:Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships. Up to Par Management, and it's subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting. We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner.

Created: 2025-04-05