Client Relations Coordinator

Job DescriptionJob DescriptionDescription:Location: Rotating position in Amherst and Epping locationsPosition Overview:Confident Med Spa, a premier medical aesthetics practice and spa, opened in 2022 and is quickly becoming the fastest growing medical spa in New Hampshire. Confident Med Spa offers a team of highly skilled nurses and nurse practitioners, caring leadership, state of the art equipment, ongoing education, and opportunities to expand your skills. The company was founded on the belief the clients and employee experience should be at the forefront of the practice. The company is seeking a Per Diem Client Relations Coordinator to help the growing medical spa continue to provide the best client experience possible. This position will provide coverage to both Amherst and Epping locations as needed. Hours will vary due to practice needs. The ideal candidate will be willing and able assist the provider team both in and out of treatment rooms. This is a great opportunity for someone interested in medical aesthetics to begin their career and grow alongside the organization.ResponsibilitiesEstablish relationships with members and guests to grow and retain a client baseResponding to online inquiries and appointment requestsGathering necessary demographic information from patients to create and update patient accountsUsing the computer system to generate invoices for patients according to prescribed procedures, while maintaining detailed patient recordsRegistering patients, completing check in and check out, and providing forms such as medical history and consent to patients for completionMaintaining HIPAA complianceAnswering telephone calls and online inquiriesAssisting the President and location manager in managing marketing materials, stock, and suppliesAssisting the provider team in room preparation and client procedures as neededComfortability quoting and obtaining paymentDriving member retention through outreach via phone and email to current members along with following up with previous patients to ensure patient safety and engagementEducating patients and potential patients on our services, products, promotions, and eventsAttending and participating in both onsite and offsite eventsAssisting the Aesthetics Coordinator, Assistant Practice Manager and Owners by completing assigned tasks as neededMaintaining good housekeeping, including laundry, dusting, sweeping, and stocking as neededMeeting monthly Practice goals while driving sales and patient satisfaction through personal performanceRequirements:High School DiplomaAbility to use various computer systems such as Microsoft products and point-of-sales systemsCandidates must have a minimum of 2 years customer service experienceStrong communication, high attention to detail, and rapport-building skillsIs a self-starter with drive, passion for aesthetics, and a friendly, outgoing personalityAbility to multi-task and present sound judgementStrong math, analytical, and follow-up skillsCandidate must be able to work one weekend a monthExperience in medical aesthetics or sales preferredSelf-motivated and self-directedAbility to focus on accuracy and detailExcellent written and verbal communication skillsAbility to adapt to changing company prioritiesValid Drivers License Willingness to travel to both locations as needed

Created: 2025-04-02