Service Manager

Job DescriptionJob DescriptionJob Description:Insight Global is looking for a Service Manager to join the Linwood, MI location. This individual will be responsible for managing a team of 5-6 service writers and coaching them/mentoring them. Person will manage the service operations within the dealership to maximize return on investment through making sure service department processes are meeting internal and external customer satisfaction. The ideal candidate will have a mix of technical and soft skills to manage the service operations effectively.Leadership skills: Service Manager will need to lead and motivate a team, helping everyone do their best workTechnical knowledge: Understanding mechanical, hydraulic, or electrical systems is important for guiding repairworkCustomer service: They should excel in building relationships with customers and solving any business problemsOrganizational Skills: Ability to keep track of repairs, manage schedules, an ensure everything runs smoothlyCommunication Skills: Ability to communicate clearly with their team and customers, both in writing andspeakingProblem Solving: Being able to quickly fid solutions to issues that come up in the repair shop is crucialFinancial understanding: Know how to manage budgets, control expenses, and understand financial reportshelps in making smart decisions Day to Day Responsibilities (May Vary): Onboarding and job trainer for all service technicians. Manage the service department, headcount, and resolve HR issues. Manage customer calls as needed. Manage all shop metrices. Direct responsibility metrics. Effectively manage technician labor rates, technician productivity, technician efficiency, WIP, and billing cycle days. Reports weekly location metrics and tracking progress. Support the Foreman and Clerk when corrective action is needed to maintain metrics or customer experience. Manage Satisfy survey and Dealer experience. Manage warranty process, including the Pending list. Support regional call support and dispatch to improve customer experience. Onboarding trainer for all service clerks. Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction. Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals. Takes the lead in sharing best practices and implementing common processes throughout the Service Department. Coordinates customer clinics, field days and related promotional events. Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable. Develops and retains key talent by maintaining individual development plans. Reviews work orders for completeness and accuracy prior to customer billing Ensures all departmental tools, equipment, and vehicles are in good working order Support management in the pursuit of corporate policies, plans, goals, and long-term objectives. Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. Notes for Recruiters:Companies to target:Cummins IncRolls RoyceAllen EquipmentGreenMarkTriCountyTrueLand EquipmentMichigan CATWhat is Hutson Inc?Hutson is a John Deere Dealership where they sell service equipment parts typically to farmers or product linesThink of your Ford Dealership - they work in the same way.Must Haves:High School Diploma or GED equivalent .5-10 years of management experience is requiredSolid understanding of local market conditions specifically in an agricultural industryService writer, parts manager, heavy truck, or auto industry experienceExcellent Customer service skills and being able to handle difficult situations.Basic understanding of financial principles relative to Service Department operations Plusses:Familiar with John Deere and competitive productsMechanical/Hydraulic, or electrical work experience would be beneficial hereProfit margin, PNL Statement, Flow off the shop experienceAbility to hold people accountable and/or holding themselves accountable. Company DescriptionOur client is a non-profit, mission-driven organization dedicated to making a different in the lives of the participants.

Created: 2025-04-01