Medical Mail Clerk

Job DescriptionJob DescriptionSalary: Medical Mail ClerkJob Summary:We are seeking a detail-oriented and organized Medical Mail Clerk to join our Team! The ideal candidate will be responsible for managing incoming and outgoing mail, including various types of correspondence typical for an outpatient medical clinic setting. This position plays a crucial role in ensuring efficient communication and document handling within our organization.Essential Duties and Responsibilities:Process and distribute incoming mail, including legal requests, medical record requests, and official correspondenceOpen, sort, and channel different types of mail and e-faxes to appropriate departments or individualsDate and time stamp all received mail daily to maintain accurate recordsManage outgoing mail, including preparing and processing mass mailings when necessaryCreate and maintain a service request database to track frequency of services needed and maintenance performed on mailroom equipmentAssist with scanning checks and other documents onto network drivesTroubleshoot mailroom equipment malfunctions and coordinate maintenance as neededHelp with patient outreach and retention effortsRun reports and maintain spreadsheets related to mail received and processedTriage email boxes and create support tickets using internal systems or EMR/EHR softwareManage support ticket bins/EMR/EHR cases to process fulfillment requestsAdhere to policies and procedures related to mail handling and confidentialityRequired Qualifications:High school diploma or equivalentStrong attention to detail and organizational skillsProficiency in Microsoft Office Suite, particularly Excel for spreadsheet managementAbility to operate postage machines and other mailroom equipmentExcellent communication and customer service skillsAbility to work well under pressure and in a fast-paced environmentBasic knowledge of medical terminology and HIPAA regulationsPreferred Qualifications:Previous experience in a medical office or mailroom settingFamiliarity with electronic health record systems and medical office softwareExperience with EMR/EHR systems and support ticket managementPhysical Requirements:Ability to lift and carry up to 25 poundsProlonged periods of sitting and standingFrequent bending, reaching, and fine motor skills requiredThis position reports to the Mailroom Supervisor or Office Manager and requires a high level of accuracy and confidentiality in handling sensitive medical information. The ideal candidate will be able to work independently and as part of a team to ensure smooth operations of our clinic's mail and document management processes.

Created: 2025-04-19