Service Technician

Job DescriptionJob DescriptionDescriptionThe company is seeking a talented and motivated Service Technician to join our security business unit.Primary Responsibilities:Perform repair/maintenance and moves, adds and changes of Mission Critical systems throughout New England, including but not limited to: Security(CCTV, Access Control, Intrusion) & Wireless CommunicationPerform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as requiredTroubleshoot, diagnose, and repair systems and/ or equipment as necessaryComplete Preventative Maintenance and system upgrades for systems as requiredComplete test reports and deficiency repairs for systems as requiredProduce accurate documentation of the all service performed on calls or tasks as assignedProvide daily updates, as required, and communication to the Service Team Lead for all assigned calls or tasksPerform detailed site survey visits to identify client needs and/or upgrade opportunitiesThink clearly and logistically to make accurate decisions based on personal and professional judgement and verifiable criteriaAbility to independently service small to medium sized Mission Critical systemsAbility to read and interpret service/project scopes, one lines, floor plans, submittals, specifications, test reports and other related project documentationProficient oral and written communication skills, especially working in occupied and sensitive environmentsProficient in cabling best practices- running, supporting, and terminating category rated and multiconductor cablingExperience/ certified with Fire Stopping; must be able to fire-stop any penetrations made or foundBasic understanding of computers and basic Microsoft Windows ApplicationsBasic understanding of networking concepts (wired and wireless)Demonstrate basic skills required to configure and troubleshoot device connectivity (LAN and Internet access)Proficient with low voltage crimp tools, testing tools (meters, toners, etc.) and the use of other construction related toolsAbility to demonstrate persistence, tactfulness, and responsibility; maintain silence regarding confidential information; make decisions based on personal judgement and verifiable criteria; deal effectively with people in actual job duties beyond giving and receiving instructionDemonstrate skills to provide competent customer service using active listening and empathy during various interactions (i.e., in-person, phone, email, and chat)Must be self-motivated and work well with others in a team environment Basic Qualifications: High School Diploma or equivalentMinimum of 2-4 years' experience with the service/installation and commissioning of low voltage/ Data Communication systems including Security (CCTV, Access Control, Intrusion) and Wireless CommunicationMinimum of 2-4 years' experience related to all job duties of this position is requiredService, construction and/ or Industry experience requiredExperience Cabling, low voltage infrastructure & terminations per all applicable state, local codes and BICSI standards requiredExperience with Mission Critical Systems- Security (CCTV, Access Control, Intrusion) and Wireless Communication requiredExperience with the following systems preferred: Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, SikluOSHA 10 MA State D-License (Required for MA Security work)Reliable transportation, valid drivers' license and acceptable driving record Must be able to travel throughout New England as required (RI, MA, CT, NH, ME)Must be able to work off hours if/when projects require it (second, third shift and weekends)Must be able to participate in the Service Department on-call rotation as required by the companyMust be able to see and hear clearly.Must be able to distinguish between colors (naturally or with correction); speak clearly; use arms and hands to reach for, handle and manipulate objects; coordinate eyes and hands rapidly and accurately, use hands to pull cables and wires, use power tools, and work in various positions.Must be able to climb and maintain body balance utilizing ladders, lifts, scaffolding; lift, carry or push objects weighing up to 50 lbs; crouch, stand and/or walk carrying equipment for long periods of time.Must be able to work in variety of temperature conditions throughout the calendar year; Safety clothing, equipment/ PPE expected at all times. Preferred Qualifications:Experience with integrated security control systems (lock control) within Detention Facilities, Prisons, and Courts and other sensitive environments Industry/ manufacturer certifications RI TST Data LicensingFirestop Certified (Hilti or 3M) Boom and scissor Lift Certified Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.The company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Created: 2025-03-23