Service Advisor

Job DescriptionJob DescriptionDiehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor for our Hermitage Location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.As a Service Advisor you will:Greet customers in a timely and friendly mannerObtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair orderAdvise customers on the maintenance intervals according manufactures specificationsProvide customers with a complete and accurate estimate for labor and partsProvide customers with a detailed breakdown of all charges for the services performed to their vehicleObtain prior authorization from the customer or warranty company of repairs that need to be completedHandle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progressVerify manufacturer and extended warranty coverageJob Type: Full-timeExperience:Customer Service: 2 years (Preferred)DMS experience (preferred)Benefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offRetirement planVision insuranceWe offer competitive wages and embrace a promote within philosophyQualifications:Clean driving recordTime management skillsCommitment to 100% customer satisfactionHave basic computer skills to include typing and Microsoft ExcelBe organized, professional and courteous

Created: 2025-03-22