RECREATION SUPERVISOR

Job DescriptionJob DescriptionPosition Overview:The Recreation Supervisor is responsible for helping to lead and manage a team of staff members and coordinating guest activities and events at the resort. This position requires leadership, planning, and organizational skills to ensure the highest level of guest satisfaction and engagement. The Recreation Supervisor will help oversee daily operations, manage resources effectively, and ensure safety standards are met, while maintaining a fun atmosphere for resort guests.Duties & Responsibilities:Provide excellent guest service to all individuals visiting the resort.Address and resolve guest complaints within scope of authority; escalate to management as needed.Enforce all security and safety regulations to ensure a safe environment for both staff and guests.Maintain water play and sport areas to ensure proper safety standards and preventative maintenance procedures.Train, motivate, and develop staff to ensure they are performing at their highest potential.Demonstrate a strong working knowledge of all equipment and safety regulations used during activities.Arrange the use of common areas and meeting spaces for recreational activities and events.Manage inventory for recreation supplies, including ordering and requisitioning items, and maintaining an effective par level without compromising the guest experience.Work closely with the Maintenance team to coordinate necessary repairs, soft goods updates, and general building maintenance.Foster strong communication between the Recreation and other departments, such as Marketing, Sales, and Front Desk, to ensure seamless guest experiences.Perform other duties as assigned to support the overall operations of the Recreation.Job Requirements:Excellent communication and active listening skills.Strong multi-tasking ability with the capacity to focus on multiple projects simultaneously.Self-starter with the ability to innovate and drive results, meeting both short-term and long-term objectives.Strong time management skills with the ability to meet deadlines and work flexible hours.Proven problem-solving abilities and the capacity to remain composed under pressure.Physical ability to lift over 80 pounds occasionally, and stand, walk, climb stairs, reach, and bend for extended periods (4-5 hours).High degree of professional integrity and ability to maintain a positive work environment.Education & Experience:High school diploma or GED required; 1+ years of guest service experience in a fitness club, resort, or similar service-oriented business preferred.Experience in hospitality or recreation management is an asset.Requires the occasional use of company vehicles. A clean driving record for the past year is required to meet insurance standards.Work Environment:Fast-paced, guest-focused environment.Occasional outdoor work depending on the season and weather conditions.Flexible hours, including weekends and holidays, based on guest demand and event scheduling.About Cote Family Companies: For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth. COTECaresCoteCares is our Way of Life. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be. Career Pathing & Growth:This role is a key position in our operational excellence delivery goals. The role may advance into a supervisor level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope. The successful person will be an advocate of our mission, values and brand from a recreation level.#GVL

Created: 2025-04-05