Customer Service Representative

Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to be located in Plymouth Meeting, Pennsylvania. The role is a contract to permanent employment opportunity, primarily based on-site. The role is based in the industry and will involve managing customer inquiries, maintaining accurate customer records, and processing customer applications.Responsibilities: Managing outbound calls and dispatch activities efficiently Accurately processing customer credit applications Maintaining and updating customer credit records accurately Utilizing CRM and IBM AS/400 for various tasks related to customer service and dispatch Effectively using computer programs and management systems Employing the 'About Time' software for appropriate tasks Answering inbound calls and addressing queries promptly Familiarity with various Computer Programs is essential. Experience with CRM platforms is necessary. Knowledge of IBM AS/400 will be advantageous. Ability to use Management System effectively is crucial. Proficiency in About Time software is required. Aptitude for providing answers to queries promptly and professionally. Experience in Answering Inbound Calls is necessary. Ability to handle Billing Functions effectively. Strong Communication skills are required.

Created: 2025-03-22