Customer Service Representative

Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Customer Service Representative in the Real Estate and Property industry. This role is based in Tustin, California and offers a hybrid work schedule. As a Customer Service Representative, you will be the main point of contact for potential residents, providing them with comprehensive information about properties and maintaining an organized record of all customer interactions.Responsibilities: Engage directly with potential residents through phone calls and emails, providing them with detailed information about the properties they are interested in. Record customer interactions meticulously, noting all inquiries and their details. Update customer accounts as required, ensuring all information is accurate and up-to-date. Regularly follow-up with customers, ensuring their queries are resolved and they are satisfied with the information provided. Use Microsoft Excel and Microsoft Word for data entry and other tasks. Manage inbound and outbound calls effectively, ensuring customer satisfaction and efficiency. Perform order entry tasks, ensuring accuracy and timeliness. Schedule appointments as necessary, coordinating with both customers and internal teams. Use your skills in property management to provide comprehensive and accurate information to customers. Proven experience in a customer service role, preferably within the Real Estate & Property industry Proficiency in answering inbound calls and managing inbound and outbound calls Previous experience working in a call center environment Excellent customer service skills with a customer-first mindset Strong data entry skills with attention to detail Ability to handle email correspondence professionally and efficiently Proficiency in Microsoft Excel and Microsoft Word Experience in order entry and processing Ability to schedule appointments effectively and manage time efficiently Knowledge of property management practices and principles

Created: 2025-03-22