Service Manager

Job DescriptionJob DescriptionAssistant Service Manager POSITION SUMMARYAssistant Service Managers are responsible for the performance of the service department areas as assigned by the Service Manager at their OneWater store. They are passionate about delighting customers and achieving or exceeding their volume, productivity and profit goals through effective management of the service team.ESSENTIAL DUTIES AND RESPONSIBILITIES Duties (Most Important to Least Important)Percent of the TimeSupports Service Manager to insure the proper scheduling of service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner. Effectively trains technicians to execute successful service processes, to ensure the customer has an excellent service experience. Supports Service Manager in the execution of successful Boat Shows, Store and Off-site sales/customer events. Monitors paperwork process to ensure timeliness and technician bill time daily. Maintains a clean, safe and environmentally friendly service operation. Ensures quality control standards meets and exceeds customers expectations. Demonstrates timely, high-quality completion of service repair orders as needed. Successfully resolves customer complaints and problems in a timely manner Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat. SKILLS Excellent communication skills with customers and industry partners verbally and electronically. Technician efficiency/productivity. QUALIFICATIONS / REQUIREMENTSAt least 2 years of experience in the boating industryHas a continuous learning mindset, develops and maintains a high-level of service knowledge. Achieves or exceeds revenue and profit goals. Exhibits a positive and energetic appearance in the work environment that contributes to the Sales and Service team members objectives PHYSICAL DEMANDSC=ConstantlyF=FrequentlyO=OccasionallyR=Rarely(5-8 hrs. /shift)(2-5 hrs. /sift)(Up to 2 hrs. /shift)(Not regular part of job)Physical ActivitiesRemaining in a stationary position, often standing or sitting for prolonged periodsCRepeating motions that may include the wrists, hands and/or fingersCMoving about to accomplish tasks or moving from one worksite to another COperating motor vehicleFCommunicating with others to exchange information CAssessing the accuracy, neatness and thoroughness of the work assignedCHearing CTalkingCSeeingEye/Hand/Foot CoordinationFWORK ENVIRONMENTEnvironmental ConditionsNo adverse environmental conditions expectedPoor ventilationHazardous conditionsxSmall and/or enclosed spacesNoisy environmentsHow would you best describe the physical demands for this position? (Check only one)Physical DemandsSedentary work that primarily involves sitting/standingLight work that includes moving objects up to 20 poundsMedium work that includes moving objects up to 50 poundsHeavy work that includes moving objects up to 100 pounds or moreThis position operates exclusively in an indoor office environment with controlled temperatures. (Y/N) DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION: OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.NoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Created: 2025-04-05