Customer Service Representative

Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryPaid time offTraining & developmentBenefits/PerksFlexible SchedulingGrowth and Career Advancement OpportunitiesGreat Working EnvironmentCompany OverviewANYTHING Appliance has established itself as a leading service company that delivers exceptional, convenient customer service. As a service company, we receive unparalleled support and training to service numerous trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, JennAir, General Electric, Frigidaire, and more!Job SummaryANYTHING Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are responsible for handling service requests and customer complaints, as well as coordinating of our Technicians schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.ResponsibilitiesReceive incoming and make outbound calls in a professional and courteous mannerSchedule customers, collect payments, and billingAssign jobs based on routes and driver location.Customer data entryProactively gain and maintain a full understanding of our portfolio of products and servicesMust effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing prioritiesMust have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sentQualificationsPrior customer service experiencePrevious experience in Appliance Repair background major plus point.Strong written and verbal communication skills Detail-oriented with strong data entry skillsPositive AttitudeTeam player who can work independently

Created: 2025-03-22