Helpdesk Technician

Job DescriptionJob DescriptionGSD Search has been engaged to assist with identifying a Helpdesk resource in Ohio. This position is set up as a 6 Month Contract to Hire! See below and please reach out with any questions! Job Title: MSP Help Desk TechnicianJob Type - 6 Month Contract to HireJob Summary:We are seeking a skilled and customer-focusedMSP Help Desk Technicianto join our team. In this role, you will provide remote and on-site technical support, troubleshooting hardware, software, and network issues in a fast-paced managed service provider (MSP) environment. This position involves responding to service tickets, assisting users with IT-related concerns, and ensuring the smooth operation of IT infrastructures for multiple clients.Key Responsibilities:Serve as the first point of contact for support requests via phone, email, or ticketing system.Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other IT hardware.Troubleshoot and support Windows, macOS, and common business applications, including Microsoft 365.Configure, deploy, and maintain workstations, servers, and networking equipment.Assist with Active Directory management, user account setups, and password resets.Monitor and maintain systems using remote management and monitoring (RMM) tools.Escalate complex issues to higher-tier support when necessary.Document troubleshooting steps and resolutions in the ticketing system.Participate in an on-call rotation for after-hours support.Expectations:MSP Help Desk Technicians are key contacts for end-users and are expected to demonstrate the following in all interactions:ProfessionalismEthical conductPersonal accountabilityTrustworthinessAdaptabilityBasic Qualifications:Bachelors degree from an accredited college or university. Strong consideration will be given to candidates with a background in computer science, information technology, or related technical certifications.Strong customer service skills and the ability to communicate technical concepts in a clear, understandable manner.Ability to identify issues, solve problems, and manage multiple priorities with minimal supervision.Commitment to quality and attention to detail.Willingness to learn new technologies and adapt to evolving IT environments.Valid driver's license.

Created: 2025-03-20