Customer Service Representative

Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to become part of our team in the non-profit sector, based in Washington, District of Columbia. In this role, your main focus will be to manage customer inquiries and maintain accurate records while also contributing to various projects across our departments. This role offers a long-term contract employment opportunity.Responsibilities: Attend to customer inquiries and provide exceptional customer service. Accurately process credit applications from customers. Utilize Microsoft Word and Excel to maintain and update customer records. Efficiently manage inbound and outbound calls, maintaining a high level of professionalism. Handle data entry tasks and order entries with precision. Schedule appointments as required, ensuring smooth operations. Contribute to other departmental projects as needed. Ensure all email correspondence is handled promptly and professionally. Proficiency in answering inbound calls, demonstrating excellent verbal communication skills. Previous experience in a call center customer service role, displaying a strong ability to manage multiple tasks simultaneously. Outstanding customer service skills, including the ability to handle customer complaints and provide appropriate solutions. Fast and accurate data entry skills, ensuring efficient processing of customer information. Experience in email correspondence, with a focus on maintaining professionalism and clear communication. Ability to manage both inbound and outbound calls, reflecting effective time management skills. Proficiency in using Microsoft Excel for data management and reporting tasks. Familiarity with Microsoft Word for creating and editing documents. Experience in order entry, demonstrating keen attention to detail to avoid any errors. Ability to schedule appointments, ensuring a well-organized and efficient workflow.

Created: 2025-03-20