Front Desk Receptionist/Scheduler

Job DescriptionJob DescriptionDescription:Ocracoke Health Center, Inc is a 501c3 organization committed to always providing excellent care to our community. We believe that medicine is an art as well as a science and are committed to delivering quality healthcare to the whole person. We partner with our patients and their families to provide a medical home that is respectful, compassionate, accessible, and comprehensive. We offer services including behavioral health, primary care, in-house pharmacies, pediatric care, migrant & seasonal farm workers, telemedicine, referrals to dental health, and MVP programs. The organization consists of three health centers in Ocracoke, Manteo, and Engelhard, NC.Our Ocracoke Health Center is looking for a Front Desk Receptionist / Scheduler. In this role, you will interact with patients, providers and other clinical staff.Essential Job Responsibilities:Handling medical records and confidential patient information according to HIPPA lawsSchedule appointmentsPosting daily paymentsOpening and Closing Daily duties: keeping schedule, printing charge slips, opening/closing front door, signage for holidays, etc.Updating patient demographic and insurance informationBasic phone operations: transferring calls, taking messages, timely response to voicemailsEmphasizing high-quality patient care.Participates in Quality Improvement efforts and activities.What we offer:$15 - $17 per hour, 40 hours per week, paid bi-weeklyMedical, Dental, and Vision insurance401k with a 2% match14 days of PTO and up to 40 hours of wellness leave per yearConsistent schedule of Monday - Friday, 8am - 5pm (office closed for lunch from 12pm - 1pm)Small, yet growing non-profit organization!Requirements:Education: High school diploma or equivalent.Experience: One year of experience in customer service or in a front desk capacityHelpful but not required:Experience in a health care environmentKnowledge of medical terminology and organization servicesKnowledge of individual responsibilities to accurately direct callersExperience with or the ability to learn our EMR (Electronic Medical Record) System - AthenaBilingual English/Spanish Speaking, preferredSimilar Job Titles: Receptionist, Customer Service Representative, Front Desk Agent, Office Assistant, Administrative Assistant, Patient Services Representative

Created: 2025-03-22