Dealership Service Advisor - Salem Ford

Job DescriptionJob DescriptionKey Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.ResponsibilitiesOversee service orders and flow of drive laneEnsure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Happiness scores at or above company standardsAssist in diagnosing vehicle problems; order parts and tools as necessaryOversee administration of warranty claims as well as training and supervising of the service departmentSet schedules and assigns tasks to service department employeesReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain a good working relationship with factory(s) and foster positive employee relationsCollaborate with upper management to make service department hiring and discipline decisionsQualificationsExcellent organizational skillsDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam-oriented and self-motivatedAble to work with little supervisionClean driving record and valid drivers licenseBenefitsMedical, Dental & Vision Insurance401K Plan + MatchPaid time off and vacationShort/Long Term Disability/Flex/LifeGrowth opportunities

Created: 2025-03-22