Customer Service Representative

Job DescriptionJob DescriptionCustomer Service RepresentativeIn this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. You will handle a high volume of inbound calls, address customer inquiries, process orders, and resolve issues promptly and professionally. This is a Contract to Hire opportunity located near Bolingbrook, IL.Responsibilities:Answer inbound calls and respond to customer inquiries via phone, email, and chat, providing courteous and efficient service.Accurately enter customer orders into the system, verify order details, and process order changes or cancellations as needed.Investigate and resolve customer complaints, concerns, and technical issues, striving for first-call resolution and customer satisfaction.Develop and maintain a thorough understanding of our products and services to effectively assist customers and answer inquiries.Provide accurate information regarding product availability, pricing, shipping, and order status.Maintain accurate customer records, update customer information, and document all interactions in our CRM system.Work closely with other departments, such as sales, shipping, and technical support, to resolve customer issues and ensure smooth order fulfillment.Identify and suggest areas for improvement in customer service processes and procedures.Follow company policies and procedures to ensure consistent and accurate service delivery.Qualifications:High school diploma or equivalent required; associate's degree preferred.Proven experience in a customer service or call center environment.Experience with order entry systems and processes.Excellent verbal and written communication skills.Strong problem-solving and critical thinking abilities.Ability to remain calm and professional in high-pressure situations. Proficiency in using computers and relevant software applications (e.g., CRM systems, ticketing systems). Strong attention to detail and accuracy.Ability to multitask and prioritize tasks effectively.Positive attitude and customer-centric approach.Ability to work independently and as part of a team.Ability to adapt to changing priorities and procedures. Job Details: Contract to HireMonday-Friday, onsite Pay is $18-$20 an hour, depending on experienceIf you are interested, please apply and submit your resume.Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $18.00 to $20.00 per hourSearch managed by: Kim Moeslein Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Created: 2025-03-20