Avaya Certified Support Specialist (ACSS)

Job DescriptionJob DescriptionLead; FULLY REMOTE; Has to have 5+ years of Avaya Experience to be Considered.ResponsibilitiesProven ability to lead teamExperience with Incident Management, Supervision, Escalation, Customer EngagementProven ability of providing remote support of Avaya Telephony software and associated applications for customers or Agents utilizing telephone and remote diagnostic capabilities.Provide expert level telecom network services for the most complex issues elevated from the Support Center and technical services groups. Troubleshoot and resolve chronic and catastrophic problems.You should have experience in proactive monitoring of environment, providing customer support and troubleshooting issues related to Telephony solutions.Have experience acting as the internal representative in critical escalations where you will be expected to provide solutionsYou should be able to work with limited guidance within defined criteria to provides solutions to a diverse range of moderately complex problems.This role entails interacting with product users, often external customers in conjunction with employees. These interactions can occur in various setups, including virtual meetings, phone calls and emails. In all of these cases, its vital to address concerns promptly and maintain a helpful attitude.Requirements5+ years experience supporting Enterprise Voice solutionsUnderstanding of Telecommunication networks and methodology requiredThe successful applicant should have a good understanding of the Avaya technology stack.Expertise supporting AVAYA Workplace, AVAYA Workspaces, AVAYA Communication Manager and AVAYA Session Manager are desirable.A proven ability to use the Microsoft Office suite including applications such as Excel is expected,Excellent written and verbal communication skills are essential, as is the ability to multitask and work well under pressure.Ability to learn new systems quickly and effectivelyAbility to quickly analyze complex systems and solve problemsExperience collaborating with engineers and other relevant team Members

Created: 2025-03-20