Hardware Department Lead - Customer Service Team Member

Job DescriptionJob DescriptionJoin Our Team as a Hardware Department Lead - Customer Service Team Member in Howe, Oklahoma!Ron's Lumber & Home Center, part of Nations Best Holdings, is on the lookout for dynamic individuals to join our Hardware Department Lead - Customer Service Team Member in Howe, Oklahoma. If you thrive in a fast-paced environment, enjoy solving problems and are passionate about providing excellent service, we want you to be part of our team!What You Will Do and How You Will Contribute: Engage with customers, greet, and assist them to create a positive shopping experienceHelp customers find the right products, provide recommendations, and offer solutions for their projectsStock and organize merchandise to maintain a clean, well-presented storeAssist with inventory-related tasks, including performing cycle counts, verifying stock levels, and maintaining accurate recordsAnswer phone calls promptly and professionally, addressing customer inquiriesEncourage customer participation in the Do It Best reward program to build loyaltyContinuously expand knowledge of products across all departments to enhance service and identify selling opportunitiesAddress and resolve customer issues with management supportComplete all assigned training to stay up-to-date with product knowledge and company policiesMaintain a clean, safe, and organized work environmentAssist in other departments/functions as needed to provide great customer servicePerform any other tasks as assigned by supervisors or managementSpecialized Hardware Knowledge:Strong understanding of hardware products, including screws, bolts, and fastenersFamiliarity with locksets, door hardware, and cabinet hardwareAbility to key/re-key locksets is a plusDepartment Lead Responsibilities:Assist with training and mentoring team members to enhance performance and knowledgeCommunicate any attendance or performance concerns to managementReinforce safety and security standards to ensure a safe work environment for employees and customersSupport management in maintaining operational efficiency and store standardsWhat You Will Bring to Our Team:High school diploma or equivalent preferredProficiency in using computers and point-of-sale (POS) systemsStrong understanding of hardware products, including screws, bolts, and fastenersFamiliarity with locksets, door hardware, and cabinet hardwareAbility to key/re-key locksets is a plusPrevious retail or related industry experience is a plusStrong customer service skills with a problem-solving mindsetAbility to manage multiple tasks in a fast-paced environmentPhysical ability to lift 25-50 lbs and work on your feet throughout your shiftAvailability to work a flexible schedule, including nights and weekends as neededFamiliarity with cycle counting or inventory processes is beneficialStrong customer service skills and a willingness to go the extra mile to meet customer needsAbility to be a team player, help out wherever needed and contribute to a positive work environmentProblem-solving mindset with the ability to anticipate customer needs and provide effective solutionsIF YOURE READY TO MAKE A DIFFERENCE AND GROW WITH US, APPLY TODAY!Whats It Like To Work for Nations Best? Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day. Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects.Autonomy: We empower entrepreneurial spirit in all our associates. Relationships: We believe the core of our business is the relationships we build. Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our regions and stores. Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide. Growth Mindset: We are focused on long-term growth, both in our associates and the company. Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done. Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day. The ideal candidates will have the flexibility to work the hours listed below; however, we will consider candidates with availability limitations. If there are certain days or shifts you are unable to work, please let the hiring manager know during the interview.Monday - Friday: 8:00am - 5:00pmSaturday: 9:00am - 3:00pmSunday: OFF

Created: 2025-03-20