Sr. Customer Service Representative

Job DescriptionJob DescriptionWe are offering a contract-to-permanent employment opportunity for a Product Specialist in the insurance industry, located in Overland Park, Kansas, United States. This role involves serving as a subject matter expert for life insurance products, interacting with customers, and collaborating with internal teams.Responsibilities Providing expert knowledge on life insurance products to both customers and internal teams. Engaging with potential and existing customers, explaining services or products offered to build their interest. Dispatching products, information packages, brochures, etc., to clients and other interested parties. Collaborating closely with underwriting, actuarial, compliance, and marketing teams to ensure seamless product implementation. Safeguarding all company and customer information, maintaining strict confidentiality. Ensuring compliance with all state and federal insurance regulations. Contributing to strategic planning and business growth initiatives. Utilizing CRM, Data Processing, and ERP - Enterprise Resource Planning skills to manage customer interactions and respond to inquiries. Handling inbound calls and administering claims as part of the role. Leveraging knowledge of basic life insurance and benefit functions in daily tasks. Demonstrated proficiency in CRM systems Strong skills in data processing Experience with Epic Software is preferred Familiarity with ERP - Enterprise Resource Planning Ability to handle answering inbound calls effectively Knowledge of benefit functions Experience in claim administration Basic understanding of life insurance policies

Created: 2025-03-20