Customer Service Specialist

Job DescriptionJob DescriptionWere seeking an experienced Customer Service Specialist to join our clients team and provide top-tier support to customers.Key Responsibilities:Assist customers with product information, pricing, availability, and order statusProcess orders, quotes, returns, and exchanges with accuracy and efficiencyCommunicate with customers via phone, email, and chat, ensuring timely and professional responsesTroubleshoot and resolve customer concerns with a proactive and solution-oriented approachCollaborate with purchasing and production teams to track order progress and address potential delaysMaintain accurate records in the ERP system, including customer interactions, sales transactions, and required documentationWork closely with the sales team to identify upselling and cross-selling opportunitiesEnsure all necessary approvals and documentation are completed before processing ordersPrepare reports and assist with inventory tracking to support business operationsStay informed on product specifications and industry trends to provide knowledgeable assistanceQualifications:5+ years of customer service experience, preferably in a manufacturing environment involving customized productsFamiliarity with ERP systems (Syteline experience is a plus)Strong technical aptitude and ability to work with product dataExcellent communication, problem-solving, and analytical skillsAbility to multitask and thrive in a fast-paced settingProficiency in Microsoft Office and strong attention to detail in data entryBackground in biopharma or other highly regulated industries (ISO experience is a plus) If youre passionate about delivering exceptional customer experiences and enjoy working in a collaborative, detail-driven environment, wed love to hear from you!Pay Details: $20.00 to $30.00 per hourSearch managed by: Patricia Prieto Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Created: 2025-03-20