Customer Service Representative

Job DescriptionJob DescriptionWe are on the search for a highly capable Customer Service Representative to join our team in Westerly, Rhode Island. In this role, you will be vital in handling customer support, sales, and inventory duties. This role will require you to interact with customers of various sizes and manage customer inquiries in a call center environment. This opportunity offers a long term contract employment.Responsibilities: Provide exceptional customer service by answering inbound calls and responding to customer inquiries Manage order entries and schedule appointments, ensuring accuracy and efficiency in all transactions Utilize web-based tools such as Shopify and Microsoft applications for data entry and customer communication Maintain a comprehensive product knowledge to provide efficient and accurate customer support Handle customer correspondences via email professionally and promptly Work within a call center environment, efficiently managing a multi-line phone system Foster in-person communication when necessary, providing excellent service to all customers Develop and maintain an understanding of sales and inventory to better assist customers Show a willingness to learn and adapt to changing customer service and sales environments. Proven experience in answering inbound calls professionally and courteously. Prior work experience in a call center customer service role. Strong customer service skills, including the ability to manage and respond to different customer situations with diplomacy and tact. Accurate data entry skills, with attention to detail and proficiency in entering customer information into databases. Experience with email correspondence, including responding to customer inquiries and complaints via email. Ability to handle both inbound and outbound calls, including customer complaints and inquiries. Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and creating reports. Proficiency in Microsoft Word, including creating and editing documents, formatting text, and using templates. Experience with order entry, including accurately entering customer orders into a database or order management system. Experience scheduling appointments, including managing customer schedules, confirming appointments, and rescheduling as necessary.

Created: 2025-03-20