Customer Service Representative

Job DescriptionJob DescriptionWe are offering a permanent employment opportunity for a Customer Service Representative in the Manufacturing industry, based in Lombard, Illinois, United States. As a Customer Service Representative, your primary role will involve handling customer inquiries, managing customer accounts, and maintaining a comprehensive record of customer interactions.Responsibilities Accurately and efficiently process customer transactions related to violation payments. Maintain a detailed record of customer interactions on the RedCheck system. Respond to customer inquiries related to the photo enforcement programs in a timely and detail oriented manner. Monitor customer accounts and take appropriate actions when necessary. Communicate effectively with team leads on escalated issues. Ensure daily check of work email and other company communication channels. Perform additional duties as assigned. Use Microsoft Excel and Word for data entry and order entry. Schedule appointments and manage inbound and outbound calls.The salary range for this position is $18.50hr to $18.75hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. Proven experience in answering inbound calls in a timely and detail-oriented manner. Prior experience in a call center, specifically within customer service, is essential. Excellent customer service skills, with a focus on providing a positive experience. Strong data entry skills, with a keen attention to detail. Familiarity with email correspondence and ability to manage multiple threads. Experience in handling both inbound and outbound calls. Proficiency in Microsoft Excel, with the ability to create and manage spreadsheets. Proficiency in Microsoft Word, with the ability to create and edit documents. Experience in order entry, with an emphasis on accuracy and efficiency. Ability to schedule appointments, coordinating with multiple parties to find suitable times.

Created: 2025-03-20