Customer Service Representative

Job DescriptionJob DescriptionWe are offering a permanent employment opportunity in Torrance, California, for a Customer Service Representative. The role involves providing outstanding customer service in a call center environment, data entry, and handling inbound and outbound calls. Responsibilities: Efficiently answer inbound calls and address customer inquiries. Provide high-quality customer service, ensuring customer satisfaction. Perform data entry tasks, updating and maintaining customer records accurately. Handle call center customer service duties, ensuring smooth operations. Utilize Microsoft Excel and Word to manage customer data and correspondence. Manage email correspondence with customers, providing timely and accurate responses. Ensure accurate order entry, processing customer orders efficiently. Schedule customer appointments, coordinating effectively to avoid conflicts. Minimum of 2 years of experience in a customer service role Proven experience in answering inbound calls Previous experience in a call center environment Excellent customer service skills Proficient in data entry tasks Experience in detail oriented email correspondence Capable of handling both inbound and outbound calls Proficiency in Microsoft Excel and Microsoft Word Experience in order entry Ability to schedule appointments effectively

Created: 2025-03-20