Service Coordinator

Job DescriptionJob DescriptionTechnician Dispatcher/Service Coordinator Location: Vernon, CT area Pay: $60,000 - $70,000 Schedule: Mon - Fri (40 hours/week) Robert Half Contact: Liz Dutkiewicz elizabeth.dutkiewicz@roberthalf comAbout the Role:We are seeking a highly organized and customer-focused Technician Dispatcher/Service Coordinator to join our team. In this role, you will be the central point of contact for scheduling, dispatching, and coordinating service technicians to ensure prompt and efficient service delivery.Key Responsibilities:Schedule and dispatch technicians based on customer needs, urgency, and technician availability.Communicate with customers to confirm appointments, provide updates, and ensure satisfaction.Coordinate service calls, track job progress, and follow up on pending work orders.Maintain accurate records of work orders, technician schedules, and inventory.Collaborate with the service team to optimize efficiency and ensure high-quality service.Handle incoming calls, inquiries, and service requests in a professional manner.Assist in billing and invoicing by ensuring work orders are properly documented and completed. Experience in dispatching, service coordination, or customer service (trades industry preferred). Strong multitasking and problem-solving skills. Excellent communication and organizational abilities. Proficiency in scheduling software and CRM systems. Ability to work in a fast-paced environment and handle high call volumes.

Created: 2025-03-08